Privacy policy

Last updated 13 August 2026

Who we are

AccuGuard (ABN 82 698 774 293) sells pre-cut paint protection film kits in Australia. In this policy, "we", "us" and "our" mean AccuGuard, and "you" means anyone who visits accuguard.com.au, joins the waitlist, contacts support or buys a kit.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). We apply those principles whether or not the Act binds a business of our size, because it is the standard we want to be held to.

What we collect

Only what we need to do the job:

• Contact details. Your name, email address and, if you give it to us, your phone number and postal address.
• Vehicle details. The make, model and year of your car, so we can match a kit to it.
• Order details. What you bought, when, where it shipped, and any support history attached to it.
• Anything you send us. Messages, photos of your car and install questions you send through the support form, by email or by DM.
• Technical information. Your IP address, browser and device type, the pages you visited and how you arrived. This comes from analytics and is described in our cookie policy.

We do not collect sensitive information as the Privacy Act defines it (health, race, religion, political views and so on). Please do not send it to us.

We do not store your card details. Payments at launch will be processed by a third-party payment provider, and your card information goes to them, not to us.

Why we collect it

• To tell you when a kit for your car is ready, if you joined the waitlist.
• To take, pack and deliver an order, and to talk to you about it.
• To answer support questions and help you through an install.
• To handle a warranty claim, return or refund.
• To improve the site, the guide and the kits, using aggregated analytics.
• To meet our obligations under Australian tax, consumer and record-keeping law.

If you do not give us the information we ask for, we may not be able to send you a kit or help you with an install.

How we collect it

Usually straight from you: the waitlist form, the support form, an order, an email, a phone call or a message on social media. Some technical information is collected automatically when you use the site.

If someone gives us your details on your behalf, for example buying a kit as a gift, we treat that information the same way and will tell you we hold it if you ask.

Who we share it with

We do not sell or rent your personal information. We share it only with providers who help us run the business, and only with what they need:

Who	What for
Formspree	Receiving waitlist and support form submissions
Vercel	Website hosting and site analytics
Meta (Facebook and Instagram)	Advertising measurement, if you have not opted out of tracking
Email provider	Sending waitlist and order emails
Payment provider	Processing payments at launch
Couriers and Australia Post	Delivering your kit
Our accountants and advisers	Tax, bookkeeping and legal advice

We may also disclose information where the law requires it, or where it is needed to protect someone's safety or to enforce our terms of sale.

Overseas storage

Some of those providers store data outside Australia, mainly in the United States and the European Union. Before we use a provider we check that they are bound to protect your information to a standard comparable to the Australian Privacy Principles.

How we keep it safe

The site runs over HTTPS. Access to our inbox and order records is limited to the people who need it and protected by strong passwords and two-factor authentication. We delete information when we no longer need it, unless the law requires us to keep it, which for tax and sales records is generally 5 to 7 years.

No system is perfect. If a data breach happens that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

Access, correction and deletion

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@accuguard.com.au with enough detail for us to find your record, and we will respond within 30 days.

There is no charge for asking. If we refuse a request, we will tell you why in writing.

Marketing and unsubscribing

Joining the waitlist means we will email you about the launch and about kits for your car. Every email has an unsubscribe link, and unsubscribing takes effect straight away. You will still get emails about an order you have placed, because those are service messages rather than marketing.

Cookies and tracking

We use a small number of cookies and similar technologies for analytics and advertising measurement. What they are, what they do and how to turn them off is set out in our cookie policy.

Complaints

If you think we have mishandled your personal information, email hello@accuguard.com.au with "Privacy complaint" in the subject line. We will acknowledge it within 5 business days and give you an answer within 30 days.

If you are not happy with our response, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We will update this page when what we do changes, and the date at the top will change with it. If a change materially affects how we use information you have already given us, we will email you about it.

How to contact us

Email tech@accuguard.com.au for anything about your kit or an install, or hello@accuguard.com.au for orders, privacy requests and everything else. The form on our support page reaches the same inbox, and we will arrange a call if a written answer is not enough.

Postal address: AccuGuard, [postal address to be confirmed], Australia.