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Where we ship, how long it takes, and what happens when a courier loses a parcel.
Last updated 13 August 2026
Kits ship from Australia with tracking. Nothing ships before launch, and everyone on the waitlist gets told before that happens.
Where we ship
Anywhere in Australia, including regional and remote addresses. We are not shipping internationally yet. Join the waitlist and tell us where you are, because that is how we decide what to open next.
Cost and timing
| Service | Cost | Typical time |
|---|---|---|
| Standard, metro | Confirmed at launch | 2 to 5 business days |
| Standard, regional | Confirmed at launch | 4 to 9 business days |
| Express | Confirmed at launch | 1 to 3 business days |
Times are estimates from the courier, counted from dispatch rather than from when you order. We pack orders on business days and cannot control delays once a parcel is with the carrier.
Dispatch
We pack orders on business days and aim to get yours moving quickly. You will get a tracking number by email when it leaves us.
Getting the address right
Check your delivery address before you pay. If you spot a mistake, email hello@accuguard.com.au within 2 hours and we will fix it if the parcel has not gone. A parcel that goes to a wrong address you gave us has to be redelivered at your cost.
Late, lost or damaged parcels
If tracking has not moved for 5 business days, email us with your order number and we will open an enquiry with the courier. Couriers usually take up to 10 business days to investigate.
If a parcel is confirmed lost, we send a replacement kit at no cost to you. If it arrives damaged, photograph the packaging before you unpack anything and email the photos through, because the courier will ask for them.
Authority to leave is on you. If you ask the courier to leave a parcel unattended, we cannot replace it if it goes missing after delivery.
Returns
Returns, refunds and warranty claims are covered in the returns and warranty policy.
How to contact us
Email tech@accuguard.com.au for anything about your kit or an install, or hello@accuguard.com.au for orders, privacy requests and everything else. The form on our support page reaches the same inbox, and we will arrange a call if a written answer is not enough.
Postal address: AccuGuard, [postal address to be confirmed], Australia.